Customer Relations Specialist Co-Op diploma program teaches the principles and implementation of the skills needed to deliver effective customer relations services in a variety of corporate and retail environments.
DURATION
Academic Education (Part-time Work Permit)
Paid Co-op (Full-time work permit)
OR
Academic Education (Part-time Work Permit)
Paid Co-op (Full-time work permit)
Program Overview
Upon completion of this course, the successful student will have reliably demonstrated the ability to:
This course covers the foundational principles for delivering quality customer service and provides an understanding of the role of customer service in the greater organizational environment and the function of individual employees within the customer service role.
Customer relations support the overall branding and marketing thrust of a successful organization. This course provides an understanding of marketing basics to enable the graduate to contribute effectively to implementation of the organization’s marketing vision.
Effective communication is an integral part of customer relations. This course covers the principles of both formal and informal communication in the context of building customer relationships.
Customer service is, at root, a sales activity. This course teaches the fundamentals of sales, in particular the role of relationship selling within the context of delivering memorable and effective customer service.
During this course, students will be learning about Canadian banking, understanding credit, investing, stocks, and retirement planning, personal and professional financial planning
This course covers applied communications techniques that will serve the student in the process of securing employment and functioning within an organization. The focus is on creating and delivering documents and verbal presentations that effectively achieve the objective with target audiences from the HR department of a prospective employer to the customer in a retail environment to an organization’s corporate clients.
Average Customer Service Representative (CSR) Hourly Pay in Canada C$16.55
Customer relation specialist relates to the service you provide to customers before, during, and after a purchase of your goods and services. This can include things such as how you interact with your customer, and how you resolve any issues that may arise.
Customer relation specialist relates to the service you provide to customers before, during, and after a purchase of your goods and services. This can include things such as how you interact with your customer, and how you resolve any issues that may arise.
No matter the size of the business, good customer relations should be at the heart of your business model if you wish to be successful. It’s important to provide good customer relations to all customers including new, existing, and potential customers.
Although it may take extra resources, time and money, good customer relation often leads to greater customer satisfaction. This, in turn, generates positive word-of-mouth for your business, keeps your customers happy, and encourages them to purchase from your business again.
Entrance Requirements:
High school graduation or equivalent; or be 19 when the program starts.
Successful completion of ESL level intermediate at Cornerstone College
Cornerstone Placement Test – intermediate level.
Admission Documents:
** Students are required to have their personal computer
Check what our student’s squad say about us
I've always believed that, if you change something for good, this goes like the butterfly effect. That is what exactly happened in my CRS diploma program. Martin is one of the greatest teachers I've ever seen in my life. He just didn't teach us how to be a better "Customer Representative", he also showed us; Why we always think, ask questions, look at situations from different perspectives, analyze and make the action about our lives. After "CRS" I was a changed man and I am thankful for Mr. Presse.
DOGUKAN
"Throughout my academic period, I developed a mindset that requires crucial skills. Thanks to all my instructors for being supportive all the time. I guarantee you will not regret it if you enroll in this great school.
DIEGO
| SEASSON | STARTING DATES |
| Winter | Jan 2nd, 2024 | Jan 29th, 2024 | Feb 26th, 2024 |
| Spring | Apr 2nd, 2024 | Apr 29th, 2024 | May 27th, 2024 |
| Summer | Jul 2th, 2024 | Jul 29th, 2024 |
| Fall | Sep 3rd, 2024 Oct 1st, 2024 | Oct 28th, 2024 | Nov 25th, 2024 |
| MONDAY - FRIDAY | TIME |
| Afternoon | 1:00 PM – 5:00 PM |
| Evening | 5:30 PM – 9:30 PM |
Yes! Our dedicated co-op team will be organizing work events and workshops for students who registered for the Digital Marketing Specialist program. Most importantly, students can have their one-on-one meetings to check their resume and get ready for job interviews.
Absolutely, you can choose your learning method. Here at Cornerstone, we have a blended-teaching method that gives flexibility for our students to pick the most comfortable way to learn for each person. Our online booking system helps students reserve their spot in class for any day available.
It is totally depending on your personal, communication, and industry-related skills. Students in the Customer Relations Specialist Co-op program earn 15.50CAD/per hour.
Yes, your co-op work must be paid.
