Our Customer Relations program is designed to equip students with a diverse skill set , enabling them to excel in providing effective customer service. The courses encompass a range of concepts and practices drawn from areas such as administration, sales, marketing, negotiation, and communication.

Students will also acquire skills in navigating the intricacies of Canadian culture , enabling them to adapt their communication style for success in this distinctive environment.

Apply to the co-op diploma program option to fully experience the advantages of integrating classroom education with hands-on work experiences.

Customer Relations Specialist


4 Months

Academic Education (Part-time Work Permit)

4 Months

Paid Co-op (Full-time work permit)


6 Months

Academic Education (Part-time Work Permit)

6 Months

Paid Co-op (Full-time work permit)

Program Overview

Become a Customer Relations Specialist

Whether you aim to enhance your soft skills or develop business skills, our course bridges the gap between theoretical knowledge and practical experience in the Canadian context. . Elevate your career to new heights by embarking on this journey toward professional advancement in the Canadian job market.
Upon completion of the program, students will be equipped to:
  • Understand and implement the principles and strategies of effective customer service.
  • Utilize both verbal and non-verbal communication effectively when interacting with customers.
  • Analyze markets and target market segments to develop fundamental marketing strategies.
  • Create and edit written content for various communication channels, including emails, letters, and messages.
  • Apply Relationship Selling techniques through hands-on experiences.

This course is designed to provide students with a foundational understanding of  the fundamental elements and basic principles of Customer Service , serving as a catalyst for their learning journey. The goal is to understand the importance of customer relations in contributing to  the overall success of an organization.

In today’s market, establishing  a strong customer service department is the key to success of an organization’s branding and marketing strategy. This course covers the core principles  of marketing, empowering our students to shape their organization’s marketing vision.

At the heart of customer relations is effective communication. With this  in mind, our  course is  meticulously designed to provide students with essential knowledge and techniques that will enhance their communication skills, equipping them to build successful customer relationships.

A successful sales strategy must align seamlessly  with effective customer service. Our course presents fundamental concepts of sales, coupled with  negotiation techniques, empowering our students to confidently create a winning customer service experience.

This course provides a comprehensive breakdown of essential knowledge  for working in the Canadian market. Students will be introduced to the Canadian financial landscape, covering topics such as  banking and credit, investment tendencies, stocks markets, retirement planning, as well as personal and professional financial planning.

Professional development is the cornerstone of this program. This course is designed  to equip our students , not only to secure employment but also to excel within organizations. Our goal is to empower them to communicate effectively in various  scenarios, be it during job interviews, work presentations, client negotiations, or customer service interactions.


Enrollment Requirements:

Applicants must possess a high school diploma or its equivalent; alternatively, they must be at least 19 years old.
English Proficiency Requirements:

  • TOEFL iBT: 45+
  • TOEIC: 650+
  • DUOLINGO: 65+
  • IELTS: 4,5+
  • Cornerstone Level: 4.0+

Admission Documents:

  • Online application form
  • A copy of your passport
  • High school diploma for candidates under 19 years old
  • Valid documentation for IELTS/TOEFL/TOEIC results (if applicable)

** Students are required to have their own personal computer

Success stories

Check what our student’s squad say about us

I've always believed that, if you change something for good, this goes like the butterfly effect. That is what exactly happened in my CRS diploma program. Martin is one of the greatest teachers I've ever seen in my life. He just didn't teach us how to be a better "Customer Representative", he also showed us why we always think, ask questions, look at situations from different perspectives, analyze and take action about our lives. After "CRS" I was a changed man and I am thankful for Mr. Presse.


Throughout my academic period, I developed a mindset that requires crucial skills. Thanks to all my instructors for being supportive all the time. I guarantee you will not regret it if you enroll in this great school.



WinterJan 2nd, 2024 | Jan 29th, 2024 | Feb 26th, 2024
SpringApr 2nd, 2024 | Apr 29th, 2024 | May 27th, 2024
SummerJul 2th, 2024 | Jul 29th, 2024
FallSep 3rd, 2024 Oct 1st, 2024 | Oct 28th, 2024 | Nov 25th, 2024
Afternoon1:00 PM – 5:00 PM
Evening5:30 PM – 9:30 PM


Absolutely! Our dedicated co-op team actively supports students in their job search. They organize various work events and workshops, providing valuable resources and insights. Moreover, students can schedule personalized one-on-one meetings with the team to review their resumes and receive guidance for successful job interviews.

Certainly! At Cornerstone, we understand the importance of flexibility in education. We offer a blended teaching approach, allowing students to choose between online or in-class education based on their preferences and comfort. Our online booking system helps students reserve their spot in class for any available day.

The earning potential during your co-op is influenced by factors such as your personal, communication, and industry-related skills. As an example, students participating in our co-op program for Customer Relations typically earn an average of 15.50 CAD per hour. Keep in mind that individual earnings may vary based on skill sets and specific roles within the program.

Absolutely, your work during the co-op is compensated. You will receive payment for your valuable contributions during the work experience .

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