Our Customer Service program is designed to equip students with a diverse skill set , enabling them to excel in providing effective customer service. The courses encompass a range of concepts and practices drawn from areas such as administration, sales, marketing, negotiation, and communication.
Students will also acquire skills in navigating the intricacies of Canadian culture , enabling them to adapt their communication style for success in this distinctive environment.
Apply to the co-op diploma program option to fully experience the advantages of integrating classroom education with hands-on work experiences.
DURATION
Academic Education (Part-time Work Permit)
Paid Co-op (Full-time work permit)
OR
Academic Education (Part-time Work Permit)
Paid Co-op (Full-time work permit)
Program Overview
As a student, you need a personal computer or laptop for both online and in-person classes.
For remote classes, ensure you have reliable internet access; most home internet and WiFi services should work fine. For both online and in-person classes, make sure to get comfortable using your computer before classes start.
For certain courses, you’ll need specialized software. Your instructor will guide you on how to obtain it on the first day of class.
For more information, please access our Bring Your Own Device guide page.
This course is designed to provide students with a foundational understanding of the fundamental elements and basic principles of Customer Service , serving as a catalyst for their learning journey. The goal is to understand the importance of customer relations in contributing to the overall success of an organization.
In today’s market, establishing a strong customer service department is the key to success of an organization’s branding and marketing strategy. This course covers the core principles of marketing, empowering our students to shape their organization’s marketing vision.
At the heart of customer relations is effective communication. With this in mind, our course is meticulously designed to provide students with essential knowledge and techniques that will enhance their communication skills, equipping them to build successful customer relationships.
A successful sales strategy must align seamlessly with effective customer service. Our course presents fundamental concepts of sales, coupled with negotiation techniques, empowering our students to confidently create a winning customer service experience.
This course provides a comprehensive breakdown of essential knowledge for working in the Canadian market. Students will be introduced to the Canadian financial landscape, covering topics such as banking and credit, investment tendencies, stocks markets, retirement planning, as well as personal and professional financial planning.
Professional development is the cornerstone of this program. This course is designed to equip our students , not only to secure employment but also to excel within organizations. Our goal is to empower them to communicate effectively in various scenarios, be it during job interviews, work presentations, client negotiations, or customer service interactions.
Customer relations is a business approach that aims to establish and uphold positive relationships with customers by employing specific strategies, practices, and techniques.
Whether operating on a small scale or as a multinational corporation, prioritizing enhanced and effective customer relations is essential for a successful business strategy.. Service Excellence not only leads to greater customer satisfaction but also cultivates customer loyalty.
With your CRS diploma in hand, you’ll be able to explore career opportunities such as:
Average Salary in Canada: $45,000 CAD per year
Applicants must possess a high school diploma or its equivalent; alternatively, they must be at least 19 years old
English Proficiency Requirements:
** Students are required to have their own personal computer
Check what our student’s squad say about us
I've always believed that, if you change something for good, this goes like the butterfly effect. That is what exactly happened in my CRS diploma program. Martin is one of the greatest teachers I've ever seen in my life. He just didn't teach us how to be a better "Customer Representative", he also showed us why we always think, ask questions, look at situations from different perspectives, analyze and take action about our lives. After "CRS" I was a changed man and I am thankful for Mr. Presse.
DOGUKAN
Throughout my academic period, I developed a mindset that requires crucial skills. Thanks to all my instructors for being supportive all the time. I guarantee you will not regret it if you enroll in this great school.
DIEGO
| SEASON | STARTING DATES |
| Winter | Jan 2nd, 2024 | Jan 29th, 2024 | Feb 26th, 2024 |
| Spring | Apr 2nd, 2024 | Apr 29th, 2024 | May 27th, 2024 |
| Summer | Jul 2th, 2024 | Jul 29th, 2024 |
| Fall | Sep 3rd, 2024 Oct 1st, 2024 | Oct 28th, 2024 | Nov 25th, 2024 |
| MONDAY - FRIDAY | TIME |
| Morning | 8:30 AM – 12-30 AM |
| Afternoon | 1:00 PM – 5:00 PM |
| Evening | 5:30 PM – 9:30 PM |
Absolutely! Our dedicated co-op team actively supports students in their job search. They organize various work events and workshops, providing valuable resources and insights. Moreover, students can schedule personalized one-on-one meetings with the team to review their resumes and receive guidance for successful job interviews.
Certainly! At Cornerstone, we understand the importance of flexibility in education. We offer a blended teaching approach, allowing students to choose between online or in-class education based on your status. Our online booking system helps students reserve their spot in class for any available day.
The earning potential during your co-op is influenced by factors such as your personal, communication, and industry-related skills. As an example, students participating in our co-op program for Customer Relations typically earn an average of 15.50 CAD per hour. Keep in mind that individual earnings may vary based on skill sets and specific roles within the program.
Absolutely, your work during the co-op is compensated. You will receive payment for your valuable contributions during the work experience .
