Customer Relations Specialist Co-Op diploma program teaches the principles and implementation of the skills needed to deliver effective customer relations services in a variety of corporate and retail environments.


4 Months

Academic Education (Part-time Work Permit)

4 Months

Paid Co-op (Full-time work permit)


6 Months

Academic Education (Part-time Work Permit)

6 Months

Paid Co-op (Full-time work permit)

Program Overview

Customized Customer Relations Diploma

Upon completion of this course, the successful student will have reliably demonstrated the ability to:

  • Understand and implement the principles and strategies of effective customer service.
  • Effectively use both verbal and non-verbal communication in dealing with customers.
  • Analyze markets and target market segments and develop a basic marketing strategy to reach the target markets utilizing an understanding of the product cycle.
  • Demonstrate the ability to write and edit emails, letters, and other communications.
  • Understand and apply the principles and strategies of relationship selling.
  • Demonstrate the application of various sales techniques.

This course covers the foundational principles for delivering quality customer service and provides an understanding of the role of customer service in the greater organizational environment and the function of individual employees within the customer service role.

Customer relations support the overall branding and marketing thrust of a successful organization. This course provides an understanding of marketing basics to enable the graduate to contribute effectively to implementation of the organization’s marketing vision.

Effective communication is an integral part of customer relations. This course covers the principles of both formal and informal communication in the context of building customer relationships.

Customer service is, at root, a sales activity. This course teaches the fundamentals of sales, in particular the role of relationship selling within the context of delivering memorable and effective customer service.

During this course, students will be learning about Canadian banking, understanding credit, investing, stocks, and retirement planning, personal and professional financial planning

This course covers applied communications techniques that will serve the student in the process of securing employment and functioning within an organization. The focus is on creating and delivering documents and verbal presentations that effectively achieve the objective with target audiences from the HR department of a prospective employer to the customer in a retail environment to an organization’s corporate clients.


Entrance Requirements:
High school graduation or equivalent; or be 19 when the program starts.
Successful completion of ESL level intermediate at Cornerstone College

  • TOEFL iBT – 65-70
  • TOEIC – 750+
  • DUOLINGO – 95-100
  • IELTS – 5.5

Cornerstone Placement Test – intermediate level.

Admission Documents:

  • Online application form
  • A copy of your passport
  • High school diploma for a candidate who is under 19 years old
  • Valid document for academic IELTS or TOEFL if an applicant has

** Students are required to have their personal computer

Success stories

Check what our student’s squad say about us

I've always believed that, if you change something for good, this goes like the butterfly effect. That is what exactly happened in my CRS diploma program. Martin is one of the greatest teachers I've ever seen in my life. He just didn't teach us how to be a better "Customer Representative", he also showed us; Why we always think, ask questions, look at situations from different perspectives, analyze and make the action about our lives. After "CRS" I was a changed man and I am thankful for Mr. Presse.


"Throughout my academic period, I developed a mindset that requires crucial skills. Thanks to all my instructors for being supportive all the time. I guarantee you will not regret it if you enroll in this great school.



WinterJan 2nd, 2024 | Jan 29th, 2024 | Feb 26th, 2024
SpringApr 2nd, 2024 | Apr 29th, 2024 | May 27th, 2024
SummerJul 2th, 2024 | Jul 29th, 2024
FallSep 3rd, 2024 Oct 1st, 2024 | Oct 28th, 2024 | Nov 25th, 2024
Afternoon1:00 PM – 5:00 PM
Evening5:30 PM – 9:30 PM


Yes! Our dedicated co-op team will be organizing work events and workshops for students who registered for the Digital Marketing Specialist program. Most importantly, students can have their one-on-one meetings to check their resume and get ready for job interviews.

Absolutely, you can choose your learning method. Here at Cornerstone, we have a blended-teaching method that gives flexibility for our students to pick the most comfortable way to learn for each person. Our online booking system helps students reserve their spot in class for any day available.

It is totally depending on your personal, communication, and industry-related skills. Students in the Customer Relations Specialist Co-op program earn 15.50CAD/per hour.

Yes, your co-op work must be paid.

Want to know more about us?

Subscribe and receive our newsletter here