At CICCC we respect and treat each of our staff and students as individuals. We firmly adhere to the belief that everyone has a voice and has the right to be heard.
Due to our internal structure, all academic and co-op matters will be dealt with directly in partnership with students. Issues will be resolved using critical thinking and creative problem- solving methodologies. Acting as mature and responsible adults, every attempt will be made to work as a team. Staff members in cooperation with affected students will work towards a mutually agreed upon resolution.
Procedures:
Informal Resolution Process:
- Meet the instructor: Every attempt will be made to resolve issues expeditiously: Student is invited to talk to his/her instructor regarding all academic matters or potential conflicts with other students.
- If the issue involves the instructor, the student will be in communication with the Program Coordinator (in the scenario where the program coordinator (PC) is the instructor, student can communicate with the head of the department)
During the process, the issue will be recorded by the instructors/PC and a summary will be sent to the student and copied CICCC SEA.
- Solution Proposal: The student is also responsible to propose a reasonable solution to solve the problem
- Proposal: Proposals can be sent by email or through a presentation (PTT).
The proposed solution will be reviewed by all parties involved and a final decision will be made and signed by all parties.
*All meetings must be scheduled within 5 business days.
** Agreed upon resolution must be implemented within 20 business days.
Formal Resolution:
All communication will be handled by CICCC SEA:
Mary Karimi: mary.karimi@ciccc.ca (if absent, please refer to Yahya Shakhshir, Academic Operation Director: academic@ciccc.ca)
During the process the student shall attend classes, unless having an approved leave and must follow all academic rules. Filling a complaint will not impede the student during his/her academic or co-op progress. Student can be represented by an agent or lawyer. If the determination is not resolved in a satisfactory manner according to the student, he/she can file a complaint with PTIB (PTIB) within one year of the date a student completes, is dismissed from, or withdraws from the program.
Step 1:Write a letter to CICCC SEA and send it by email. SEA will acknowledge the reception. Subject: Formal Resolution Complaint (within 10 days) SEA will investigate the issue and include all parties, whether directly / indirectly such as PC and if needed, instructors in their investigation.
An email will be sent to the student requesting further details. In the letter the student must state:
- Details regarding the issues
- Proposed suggestions regarding acceptable resolutions
Step 2: Meeting
Student and SEA will meet for a review and a suggested action plan will be offered based on the initial proposal sent.
The meeting will be recorded and witnessed by a third party not directly involved with the issue. Notes will be sent via emails from SEA to all parties.
If additional details are required, a compromised action plan will be proposed within 10 days and presented to all affected parties. To be signed by SEA/Student.
Post Complain
A follow up email will be sent within 30 days after the agreed action plan and a meeting will be requested by SEA and/or PC. Additional action can be taken to improve the current situation if necessary.
The written justifications provided to the affected student will be such that if the student is dissatisfied with the determination and believes they have been misled by the institution regarding any significant aspect of the program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.
