Tuition Refund Policy | Cornerstone College of Canada
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Tuition Refund Policy

Name of Institution: Cornerstone International Community College of Canada

Institution Number: 00570

Name of Policy: Tuition Refund Policy

Effective Date: December 17, 2024

Revision Date: March 14, 2025

Name of Program: All Approved Programs

An institution must refund fees charged for textbooks or other course materials, including equipment and uniforms, if the student does not receive these course materials and any of the following apply:

  • The student provides a notice of withdrawal to the institution.
  • The institution provides a notice of dismissal to the student.
  • The student does not attend any of the first 30% of the hours of instruction of the program.

1. Before program start — withdrawal notice

Applies to: In-class, Combined Delivery, or Synchronous Distance Delivery

Condition

Refund Due

No later than seven days after student signed the enrolment contract, and before the program start date.

100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and unused aircraft utilization fees.

More than seven days after student signed the enrolment contract, and before the program start date.

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

2. Within 7 days after program start — dismissal or withdrawal

Applies to: All Programs

Condition

Refund Due

No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal.

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

3. Based on % of program completed — dismissal or withdrawal

Applies to: All Approved Programs, excluding asynchronous-only

Condition

Refund Due

After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 10% of tuition paid or payable under a contract.

After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

Institution may retain up to 30% of tuition paid or payable under a contract.

After the program start date, and after more than 30% but before 50% of instruction hours have been provided.

Institution may retain up to 50% of tuition paid or payable under a contract.

After the program start date, and after more than 50% of instruction hours have been provided.

No refund due.

4. No-show policy

Applies to: All students, except asynchronous-only

Condition

Refund Due

A student does not attend the first 30% of the program.

Institution may retain up to 50% of the tuition paid under a contract.

5. Study permit refusal — international students

Applies to: In-class, Combined Delivery, or Synchronous Distance Delivery

Condition

Refund Due

Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: a) The program start date in the most recent Letter of Acceptance b) The program start date in the enrolment contract Student has not requested additional Letter(s) of Acceptance.

100% tuition and all related fees, other than application fee.

6. Solely Asynchronous Distance Delivery — dismissal or withdrawal

Applies to: Approved programs delivered only asynchronously

Condition

Refund Due

No later than seven days after student signed the enrolment contract, and before the program start date.

100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and aircraft utilization fees.

More than seven days after student signed the enrolment contract, and before the program start date.

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

No later than seven days after the program start date.

Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

Student has completed no more than 10% of the program.

Institution may retain up to 30% of tuition paid or payable under a contract.

Student has completed more than 10% but less than 30% of the program.

Institution may retain up to 50% of tuition paid or payable under a contract.

Student has completed 50% or more of the program.

No refund due.

Important Information Before You Withdraw or Request a Refund

Behaviour, which constitutes harassment under this policy, is not confined to the offices and buildings of CICCC College. It may occur in: any location where the business of CICCC College is being carried out; or In situations associated with programs of study including field trips and social gatherings.

  1. Book an in-person appointment to meet with your dedicated Student Service Representative at info@ciccc.ca to discuss your situation.
  2. Sc hedule an in-person appointment to meet with your student advisor on campus, who can provide you with personalized guidance. Send an email to info@ciccc.ca to request an appointment.

Withdrawals or Refund Requests from OUTSIDE of Canada

Behaviour, which constitutes harassment under this policy, is not confined to the offices and buildings of CICCC College. It may occur in: any location where the business of CICCC College is being carried out; or In situations associated with programs of study including field trips and social gatherings.

  1. If you have an agent in your country, please contact your agent directly and they will help you with the process.
  2. If you don't have an agent, send us an email to info@ciccc.ca. The email must clearly state your request, your full name, and a copy of your passport.

Withdrawals or Refund Requests from INSIDE of Canada

If you have obtained your study visa and are now in Canada, please be aware that all requests for refunds or withdrawals must be completed in person at our head office with your advisor. Our head office is located at 555 W Hastings St., Harbour Centre, 19th Floor. Please note that we are unable to accept or process requests by email.

It's important to understand that simply not attending classes, or informing only your instructor or other office staff about your intention to withdraw, does not meet the formal requirements for program withdrawal.

To proceed with a formal withdrawal or refund request, you will need to present original versions (for validation) as well as photocopies of the following documents. The request cannot be processed unless ALL required items are submitted. Your refund amount will be calculated based on the date we receive all required documents mentioned below:

  1. A copy of your Letter of Acceptance (LOA).
  2. A copy of your Valid Study Permit and Co-op Work Permit, if applicable.
  3. A copy of your Valid passport (photo page and address page).
  4. A firm/official bank wire transfer receipt showing payment made to the college from your home country or local financial institutions.

Note: If you have been accepted by another college, we also require the following (5), (6), & (7):

  1. A valid Letter of Acceptance (LOA) and Provincial Attestation Letter (PAL) from a DLI-recognized institution where you are currently enrolled.
  2. A valid Letter of Enrollment / Attendance Record from a DLI-recognized institution where you are currently enrolled.
  3. A valid Fee Paid Receipt from a DLI-recognized institution where you are currently enrolled.

Important notice:

  1. Your refund amount will be calculated based on the date we receive all required documents mentioned above. The 30-day processing period will begin only after your advisor has completed the processing of your notice of withdrawal or your study permit refusal documentation AND all documents above have been submitted on time.
  2. The college will not entertain or process any refund or withdrawal request(s) where fees have been paid to agents or consultants. Please get in touch with your agent or consultant for assistance.

Disclaimer for International Students

As an international student, in order to maintain your status in Canada, you must notify Immigration, Refugees, and Citizenship Canada (IRCC) regarding any changes to your Study Permit, which was originally issued to study at Cornerstone International Community College of Canada (CICCC), a Designated Learning Institution (DLI).

By withdrawing from the program in which you were enrolled, you will fail to comply with the conditions of your Study Permit, as stipulated in Section 221 of the Immigration and Refugee Protection Regulations (IRPR). Hence, you will no longer be in compliance with Subsection 220.1(4) of IRPR.

In addition, the College will immediately report to IRCC that you are no longer enrolled in the program of study. Subsequently, IRCC has the right to cancel your study and work permits, even if they do not receive your physical documents. In other words, the permits you currently hold automatically become invalid according to the rules and timelines set by IRCC.

It would be best for you to leave Canada within the days allowed by IRCC, starting from your last day of classes, unless you enroll at a different institution and change your Designated Learning Institution (DLI).

Also, be advised that if you are not pursuing further studies in Canada, you must return your study permit and work permit to Immigration, Refugees, and Citizenship Canada (IRCC) at the address below:

IRCC Vancouver (immigration office), 1148 Hornby Street, Vancouver BC V6Z 2C3

Additionally, if you withdraw from your academic program, you must stop working immediately. If you continue to work after this point, it will be considered as working illegally in Canada, which could lead to your removal from Canada, deportation, and/or ban from entering Canada for up to five (5) years.

Non-compliance with study permit conditions or engaging in unauthorized work or study may also negatively affect future applications that are made under the IRPA and IRPR. To stay informed about IRCC policies and regulations, please refer to the following website:

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/temporary-residents/study-permits/assessing-conditions.html