Master the Customer Service to Lead Your Industry

Have you ever wondered what it is like to manage martial arts gym? Join us and learn more about how customer service is operated in the sports service section in our next Cornerstone TALK on the subject of “Master the Customer Service to Lead your Industry.” Wednesday, February 2, 2022, at 6 pm-7 pm

Who is the Next Speaker?

Graduated with a degree in Physiotherapy and a Master’s Degree in Physiotherapy intensive care for newborns, Rodrigo’s passion lies in Jiu-Jitsu. With 30 years of practice and 10 years of competing, Rodrigo won more than 100 gold medals.

Moving to Canada in 2009, Rodrigo decided to open Gracie Barra School in 2012 and helped more than 10 schools open and manage their structures. Since then, Rodrigo has owned 16 different Gracie Barra Schools and plans to open 4 more in 2022.

What will you learn in this talk?

Rodrigo will describe how to turn his passion into a business in this talk. Focusing on children and family, Gracie Barra allows everyone at any age to train in martial arts. 

Rodrigo will talk about how he managed his gyms to become one of the most prominent Gracie Barra School in a number of members (800) among 950 Gracie Barra schools in the world. You will earn insights on building business strategy, concepts and methods. As well as provide five stars customer service for Jiu-Jitsu schools.