IRCC’s Web Form
Submit your case-specific inquiry using the IRCC online web form. If you have an application in progress, select your application type:
- In-Canada application
- Application made to a visa office outside of Canada (select the visa office responsible for your country)
Make sure to fill out all the fields. Provide a clear explanation in the ‘Your Enquiry’ text box. After clicking ‘Next’, you can upload documents if necessary.
Note: If you have an application in progress, there is no guarantee that the information will be seen by the officer assessing your application.
Contact by Phone
Call the IRCC Call Centre at 1-888-242-2100 (from within Canada only), Monday to Friday, 8 am to 4 pm local time, except for statutory holidays.
Tips for calling:
- Call early in the morning.
- Be prepared to wait on hold.
- Record the date, time, agent’s name, and information provided.
- Ask the agent to email the information they provided.
Note: The agent you speak with is different from the officer who will review your application and make the final decision. If you have questions about Immigration Canada, visit their Help Centre.
