Customer Relations Specialist Co-op Diploma

Customer Relations Specialist co-op diploma program teaches the principles and implementation of the skills needed to deliver effective customer relations services in a variety of corporate and retail environments.

6 Months
Academic Education

(Part-time Work Permit)

6 Months
Paid Co-op

(Full-time Work Permit)

* Duration for 4 months study + 4 months paid co-op is available.

Program Overview

Customized Customer Relations Diploma

Upon completion of this course, the successful student will have reliably demonstrated the ability to:

  • Understand and implement the principles and strategies of effective customer service.


  • Effectively use both verbal and non-verbal communication in dealing with customers.


  • Analyze markets and target market segments and develop a basic marketing strategy to reach the target markets utilizing an understanding of the product cycle.


  • Demonstrate the ability to write and edit emails, letters, and other communications.


  • Understand and apply the principles and strategies of relationship selling.


  • Demonstrate the application of various sales techniques.

customer relations specialist diploma program

CRS 1 Operational Customer Relations

This course covers the foundational principles for delivering quality customer service and provides an understanding of the role of customer service in the greater organizational environment and the function of individual employees within the customer service role.

CRS 2 Strategic Marketing

Customer relations support the overall branding and marketing thrust of a successful organization. This course provides an understanding of marketing basics to enable the graduate to contribute effectively to implementation of the organization’s marketing vision.

CRS 3 Effective Communication

Effective communication is an integral part of customer relations. This course covers the principles of both formal and informal communication in the context of building customer relationships.

CRS 4 Sales and Negotiation

Customer service is, at root, a sales activity. This course teaches the fundamentals of sales, in particular the role of relationship selling within the context of delivering memorable and effective customer service.

CRS 5 Canadian Money Management

During this course, students will be learning about Canadian banking, understanding credit, investing, stocks, and retirement planning, personal and professional financial planning

CRS 6 Personal and Professional Development

This course covers applied communications techniques that will serve the student in the process of securing employment and functioning within an organization. The focus is on creating and delivering documents and verbal presentations that effectively achieve the objective with target audiences from the HR department of a prospective employer to the customer in a retail environment to an organization’s corporate clients.

* Programs subject to change.

Career after the program

A career in the Customer Relations Industry in Canada

Average Customer Service Representative (CSR) Hourly Pay in Canada C$14.85

Customer relation specialist relates to the service you provide to customers before, during, and after a purchase of your goods and services. This can include things such as how you interact with your customer, and how you resolve any issues that may arise.


No matter the size of the business, good customer relations should be at the heart of your business model if you wish to be successful. It’s important to provide good customer relations to all customers including new, existing, and potential customers.


Although it may take extra resources, time and money, good customer relation often leads to greater customer satisfaction. This, in turn, generates positive word-of-mouth for your business, keeps your customers happy, and encourages them to purchase from your business again.

Jobs For Customer Relations Specialist

  • Retail salesperson
  • Account service representatives
  • Sales-related occupations
  • Front desk
  • Call center representatives
  • Other customer and information services representatives, cashiers, receptionists

Success stories

Student Testimonials

  • "Throughout my academic period, I developed a mindset that requires crucial skills. Thanks to all my instructors for being supportive all the time. I guarantee you will not regret it if you enroll in this great school.

    Diego Customer Relations Specialist Student
  • I've always believed that, if you change something for good, this goes like the butterfly effect. That is what exactly happened in my CRS diploma program. Martin is one of the greatest teachers I've ever seen in my life. He just didn't teach us how to be a better "Customer Representative", he also showed us; Why we always think, ask questions, look at situations from different perspectives, analyze and make the action about our lives. After "CRS" I was a changed man and I am thankful for Mr. Presse.

    Dogukan Videographer

Schedule your education

Customer Relations Specialist Program Dates

Season Starting Dates
Winter Jan 30th, 2023
Feb 27th, 2023
Spring April 3rd, 2023
May 3rd & 29th, 2023
Summer July 4th, 2023
August 28th, 2023
Fall September 25th, 2023
October 23rd, 2023
November 20th, 2023

* The schedule may be subject to change.

** Based on the start date the student will begin with the course schedule and continue with the following courses. Refer to the brochure below for more information.


Monday – Friday Time
Afternoon 1:00 PM – 5:00 PM
Evening 5:30 PM – 9:30 PM

Based on the start date the student will begin with the course schedule and continue with the following courses.

** The evening schedule is available for only current students.

Scholarship options are available

Admission Requirements

Customer Relations Specialist Diploma program introduces every core functional area of digital marketing below:

  1. High School Graduation or equivalent; or 18 years of age.
  2. Successful completion of CICCC ESL level low-intermediate
  3. Qualification for ESL level intermediate on the CICCC placement test.
    • Academic IELTS 4.5
    • TOEFL 45 – 54

Admission Documents

  1. Online application form
  2. A copy of your passport
  3. High school diploma for a candidate who is under 18 years old
  4. Valid document for academic IELTS or TOEFL if an applicant has

Do you have any questions?

Frequently Asked Questions (FAQ)

Is school helping digital marketing students to find a job?

Yes! Our dedicated co-op team will be organizing work events and workshops for students who registered for the Digital Marketing Specialist program. Most importantly, students can have their one-on-one meetings to check their resume and get ready for job interviews.

Can I study online or in-class education during my academic period?

Absolutely, you can choose your learning method. Here at Cornerstone, we have a blended-teaching method that gives flexibility for our students to pick the most comfortable way to learn for each person. Our online booking system helps students reserve their spot in class for any day available.

How much students earns during their co-op?

It is totally depending on your personal, communication, and industry-related skills. Students in the Customer Relations Specialist Co-op program earn 15.50CAD/per hour.

Will my co-op be paid?

Yes, your co-op work must be paid.

This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.